FAQ

How do I take care of my Nitro Tapp?

Nitro Tapp is made from food grade premium stainless steel & is easy to care for. Nitro Tapp is not dishwasher, microwave or freezer friendly. We do not recommend using Nitro Tapp with extremely hot or overly acidic liquids.


We recommend cleaning your Nitro Tapp after each use with warm water, soap & the cleaning kit provided. Soaking your Nitro Tapp in warm water for 15-20 minutes helps keep the product clean & clog free. 

Shipping

Orders ship in 1 business day or less. Shipping takes 3-5 business days to arrive.


We are currently only shipping to the United Staes & Canada. Due to regulations, we are not able to mail aerosols (Nitrogen cartridges) to Canada. 


Please email sales@nitrotapp.com if you have any further shipping queries. 

How do I track my order?

Tracking Instructions:


1. Orders are processed & shipped within 1 business day of purchase.


1. You will receive your tracking number by email the the day your order has been shipped.


If you have any issues tracking your order please email sales@nitrotapp.com  

What is your returns and refunds policy?

Please click here to see our refund policy.  

Photo evidence will have to be provided when notifying us of unforeseen fault or breakages.

How do I change or cancel my order?

If you need to cancel or make any changes to your order please email sales@nitrotapp.com within 2 hours of making your purchase with the subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly. 


Please make sure you have read our Returns & Refunds Policy before proceeding. 

I didn't receive a confirmation email?

All orders will receive email confirmation. Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email sales@nitrotapp.com  to ensure you provided the correct email during checkout. 

What if I made a mistake in my shipping address?

If you have made a mistake in your shipping address please email sales@nitrotapp.com within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.

My order status is 'unfulfilled', what does this mean?

If your order status is shown as unfulfilled this simply means your order has not yet been shipped, but the payment has been successful. Once your order has been shipped you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.

How can I get in touch with you?

Our customer service team is available from 9 am to 5 pm MST time. 

Please click the bottom right corner to begin chatting or email us at sales@nitrotapp.com.